With the amount of computer users increasing across the globe on a daily basis, it often becomes difficult for companies to monitor these machines or offer their users assistance when they need it. In many cases it involves having an IT technician attend to each query or problem in person which can be expensive as well as time-consuming. By using what is known as remote desktop software, computer users can receive help without having an IT technician present.
How Remote Utilities Works
Remote Utilities is one of the few decent forms of remote desktop software available. There is also a freeware version available, unlike many other programs of this calibre, which can cost hundreds of dollars depending on the type of license required. It works by allowing a computer technician to connect to a user’s machine via the Internet. This enables them to assist the user with computer-related problems from anywhere in the country or even across the world. Once the technician has connected to the user’s machine, they can then physically see what the problem is on the PC and make the necessary changes in order to solve it immediately.
Features of Remote Utilities
Besides the latest version being freeware, this remote desktop software has a unique feature in that technicians can customize the program settings for each machine that the program is installed on. It offers excellent levels of security in the form of 256-bit AES and 2048-bit RSA encryption technology, along with warnings regarding password protection during the installation and setup process. It offers full desktop control, webcam support and the ability to transfer files between computers. Very few functions have been omitted from the freeware version such as inventory analysis, automatic integration into active directory environments and built-in mediation servers.
Easy Configuration Process
Setup and configuration of this remote desktop software is quite simple. The Internet ID feature allows computers to connect with each other without the need for entering IP addresses or opening firewall ports. Remote Utilities has an added advantage in that it is one of the faster programs of its type available. It offers a low bandwidth option for slower networks and Internet connections, so its use is not only reserved for those with the fastest Internet.
Minor Issues
The free edition of this remote desktop software only gives users the ability to share an entire monitor display, so there may be issues for those who only want to share a single application window at a time. One of the main glitches to Remote Utilities is that while all versions of Windows get a viewer, this feature doesn’t seem to be available for other operating systems. This means that these users will have to make use of other forms of remote desktop software until a solution is found for this.
Although the downloading and installation process is relatively easy, users will have to register on the vendor’s website in order to download the program. Given these minor issues, the Remote Utilities free edition is still definitely worth using.
